customer support in chennai

posted
job type
permanent
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job details

posted
location
chennai, tamil nadu
job category
Banking & finance
job type
permanent
experience
3 To 8
reference number
934205
apply now

job description

?Independently interacts by phone or email with customer service team in London and clients around the

world.

o Effectively identifies and anticipates clients needs.

o Independently manages multiple client projects and requests.

o Serves as main point-of-contact and assumes responsibilities for the success of multiple client projects.

o Follows all applicable Best Practice and Workflow procedures.

o Works with internal departments on all facets of project preparation and successful execution.

o Monitors progress and ensures project deliverables for the client are accurate and timely.

o Ensures proper documentation for job tracking and billing information is current and accurate.



Benefits
?Should have good customer support experience

Client Introduction
?Leading Financial services company in India

skills

?customer support, voice

qualification

? Must be fluent in English, written and oral to provide high level customer support.

o Demonstrated service orientation with a desire to exceed customer expectations.

o Ability to effectively manage customer service team and client expectations as well as the ability to train

colleagues and clients on the various components of Sterling products.

o Excellent interpersonal and communication skills.

o PC proficiency with Microsoft Office, Adobe and current web-related technologies.

o Adaptable and flexible to changing work environment (including shift/location).

o Ability to work within a team environment but also a self-starter.

o Ability to multitask in a time-sensitive and deadline driven work environment.

o Attention to detail.

o Ability to cover other shifts due to leave, including night and weekend shifts.








Selection Process Milestones as Agreed with client

Stages of Selection Process

Probable timeframe


Actual timeframe






















Web Postings

Whether requirement can be hosted on Randstads web site: Yes /No.

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