hr back end operations in Bangalore

Bangalore, Karnataka
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job description

?Job Description below

Serves as initial point of contact for customers by receiving incoming requests via telephone and email for human resource related information including but not limited to: PeopleSoft, eRecruit, benefits, Pensions, ISE�s and HR policies and procedures.

Determines the customer�s informational need in order to identify the course of action that needs to be taken in order to fulfil their request.

Researches and analyses information to provide proper counsel and direction to the customer
Interacts with Centres of Expertise, managers, employees, process owners and other teams within the HR Service Centre as needed.

Verifies each request for completeness, tracking and documenting requests and resolving requests through telephone conversation or email communication.

Provides interpretation and problem solving advice to others inside and outside of the department.
Meets established quality and volume goals by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates.
Participates in quality improvement projects identifying areas for process simplification and efficiency.
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