programe manager in mumbai

posted
job type
permanent
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job details

posted
location
mumbai, maharashtra
job category
Other
job type
permanent
reference number
931552
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job description

?1. Reviews and ensures achievement of customer specific
KPIs and service agreements.
2. Works to Gain additional Revenue / Volumes from new or
additional lanes
3. Coaches relevant stations to ensure that the.
4. customer OP is followed and specifications are met
5. Provides performance reporting.
6. Maintains communication will internal/external/third
parties to meet customer expectations
7. Provides proactive problem resolution and
corrective actions to ensure excellence in service
8. Handles escalations or escalates further, if required
9. Develops sustainable relationship with allocated
senior management of the customer
10. Coordinates and monitors customer OP-related
processes

Benefits
?InterGlobe Enterprises is currently engaged in the business of inter-alia providing services as tourist and travel agents, transport agents and IATA agents.

Client Introduction
?IndiGo CarGo is part of InterGlobe Enterprises. InterGlobe Enterprises was incorporated as InterGlobe Enterprises Private Limited on September 13, 1989 under the Companies Act, 1956, with the RoC. The name was subsequently changed as InterGlobe Enterprises Limited pursuant to conversations from private to public on October 29, 2001 and a fresh certificate of incorporation, was issued by the RoC, on October 29, 2001.

skills

?Good Communication Skills
Good Client handling exposure
Excellent in client networking Coordinates implementation of additional business should be excellent.

qualification

?For large customer with business in multiple stations:

1. Ensures that especially complex service agreements with
customer are met
2. Acts as contact point for allocated Senior Management of key
customer
3. Handles escalations
4. Coordinates and improves customer OP-related processes
5. Identifies and collaborates to secure new business with
appropriate commercial owners