senior manager - infrastructure engineering in bangalore

job type
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job details

bangalore, karnataka
job category
Information Technology
job type
14 To 20
reference number
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job description

?Design and build scalable Hosting and SaaS platform globally
? Stay abreast of industry best practices in SaaS delivery and advocate for adoption of new technologies and processes
? Operating and Supporting the hosting and SaaS platforms
? Drive service related activities through standard processes (i.e. change management, patch management, incident management, etc.)
? Implement and support critical areas and services to provide smooth and efficient operations
? Ensure the highest levels of service availability by being the technical subject matter expert during the most complex incidents/outages related to Hosting/SaaS services
? Triage, manage and resolve or escalate incidents related to real time availability/performance of servers, network and applications that underpin SaaS
? Defining SLAs and Key Performance Metrics
? Work with service and product owners to define key metrics for performance, uptime, availability, response times, scalability, new tenant provisioning and setup, etc.
? Identify emerging risk areas and work with product and engineering teams to mitigate these risks before any potential exploitation can occur
? Review the state of hosting/SaaS security posture periodically with our engineering and management teams
? Be available for on-call response in the event of a critical security and/or infrastructure incident
? Consult with product and infrastructure teams to design, implement and support strong security controls across all aspects of our service footprint
? Ensure adequate capacity by scaling servers and services up or down as needed
? Manage deployments per development team release plans
? Define and ensure compliance with operational procedures to ensure security and quality of service
? Strong working knowledge of VMware administration is required
? Working knowledge of Hypervisor configuration experience (KVM / Xen, Hyper-V, ESXi)
? General administration of SAN storage arrays (EMC, Dell, 3Par, NetApp and others)
? Design and implementation of proactive alerts and monitoring solutions
? Work with Infrastructure Operations team for new solutions deployment and its integration � including new datacenter build ups and infrastructure support for new products
? Strong understanding of data center design and principles - hosting and SaaS experience required
? Experience in building scalable, fault-tolerant storage infrastructures to support cloud computing & remote hosting
? Exposure to storage technologies around Dell, NetApp, EMC, HDS, Brocade, Pure and others
? Experience in driving Infrastructure Strategy for hosting/SaaS infrastructure and Management
? Strong organization skills to prioritize work, balance and lead complex projects
? Good interpersonal skills to interact with customers, senior level personnel, subordinates, and team members
? Good leadership skills to guide and mentor the work of less experienced personnel
? Must be able to perform under tight timelines and schedules - Ability to react at any time of day - Onsite or Remote
? Proactively Support Engineering Development and Lab Infrastructure

?Flexi work hours
Work related to connected devices & IOT
good compensation benefits

Client Introduction
?Client transforms the way companies create new revenue, reduce costs and delight their subscribers with cloud, messaging and digital products supporting hundreds of millions of subscribers across the globe. Synchronoss secure, scalable and groundbreaking new technologies, trusted partnerships and talented people change the way TMT customers grow their business.




?10 years+ current experience supporting IT Infrastructure systems engineering in mission-critical production datacenter environments globally.
? Experience architecting and implementing diverse private or public cloud hosted systems in Geo-redundancy globally.
? Advanced experience with systems and storage system troubleshooting and resolution of complex problems.
? Good working knowledge of storage systems and object storage technology
? Expert domain knowledge with web and database application performance engineering and capacity planning activities.
? Must have a good understanding of IT infrastructure and enterprise architectures, understanding of software engineering principles, knowledge of software and technology infrastructure.
? Knowledge of industry trends and emerging technologies, and must be skillful in developing enterprise level infrastructure solutions.
? Experience architecting, evaluating and recommending new system and storage technologies with limited supervision.
? Participate in department-level planning and strategy development processes.
? Ability to plan, document, and manage multiple projects, tasks, and deadlines effectively with a minimum of supervision.
? Willingness and desire to provide guidance and mentoring to other engineers.
? Excellent understanding of backup and replication technologies for geo-diverse service deployments with disaster recovery capabilities.