sfdc practice lead in Mumbai

Mumbai, Maharashtra
job type
reference number
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job description


Operational support:
� Enhance and support existing solutions, partner with business for prioritizing demand
� Tracking and delivering services within agreed SLA�s
� Resolution of issues raised by end users in the form of tickets/ complaints/ queries
� Adhering to IT processes like Incident Management, Change Management, Release management, Configuration management, etc.
� Capturing and reporting key performance indicators (KPIs) on a periodic basis
� Monitoring utilization and performance including integration points between CRM tool and other applications
� Support business� data migration, rollouts of global projects and partner with Global IT teams
� Update and maintain training and process documentation, as well as cross-functional deliverables such as integrated project plans, risk/ change management plans, etc.
� Support domain lead in audits by providing the required evidences and documentation
� Ensure compliance with all IT directives
� Keep updated with latest developments in CRM space and Salesforce in particular
� Abide by OH&S policies and procedures and ensure implementation of OH&S mission

Execution of projects:
� Driving the assigned projects and take end-to-end ownership of all related work items
� Provide subject matter expertise for Salesforce to the business process users
� Analyze New Business Requests (NBRs) for impact on related modules and dependencies
� Designing the solution for the stated requirement, creating blueprints and functional specifications for the solution
� Defining non-functional specs for new functionality / enhancements
� Implement required solutions and adhere to coding norms and peer review process
� Lead quality initiatives, develop test cases for unit and integration tests, conduct functional and performance tests, and validate the interfaces
� Facilitate code migration and user acceptance testing (UAT)
� Ensure high quality deliverables, adhere to the quality process and cost-schedule targets
� Capture key project metrics and produce reports for management review, as required
� Manage vendors, coordinate their efforts and monitor their operational performance
� Lead the project with team size of 4-5 resources

Business engagement and innovation:
� Understand the Business Processes and share recommendations for leveraging technology to drive higher efficiency and/ or effectiveness
� Support building relationship with business users through multiple channels, address queries and complaints, and provide appropriate resolution for issues they face
� Participate in reviews with OpCos, with focus on improved utilization and adoption of available technology platforms, understanding business needs and anticipating future requirements
� Support identification of improvement opportunities such as cost optimization, efficiency, etc.
� Support training of super users and other initiatives to increase awareness of technology platform functionalities and IT capability of the business users

?Will be working with Global Company,
Manage Team.
Will be working on Product

Client Introduction
?One of the Leading Building Material Company.


?SFDC, Apex, Triggers, Architect, Team Management, Vendor Management


?� Level of education/qualifications normally required:
o Bachelor�s Degree in Information Technology/ Computer Science/ Related discipline
o Salesforce.com Developer certification required and Admin certification preferred

� Specific work experience:
o 8+ years experience overall in CRM domain
o Proficiency in Salesforce technical domain (Sales Cloud platform)
o Business process understanding of sales and marketing
o Experience in Manufacturing/ Cement industry preferred

� Technical / functional skills:
� Experience in designing, coding, and implementing APEX code (Triggers, Classes, Components, etc), Visual force components, SOQL statements
� Experience in code promotion, production deployment and sandbox refresh within Salesforce environment
� Experience in Admin/ Configuration activities pertaining to SFDC Org management
� Good knowledge of Salesforce.com and prior experience adapting it to various business needs
� Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, and JavaScript
� Experience working in Web services, SOAP and REST API
� Process knowledge � ITIL (Change, problem, incident, configuration, etc.)
� Working knowledge of ticketing tools (ServiceNow) and Primavera
� Basic understanding of networking and IT infrastructure

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