technical support engineer in chennai

posted
job type
permanent
apply now

job details

posted
location
chennai, tamil nadu
job category
Information Technology
job type
permanent
reference number
930198
apply now

job description

?Independently interacts by phone or email with customer service team in London and clients around the
world.
? Independently manages multiple technical requests.
? Follows all applicable Best Practice and Workflow procedures.
? Monitors progress and ensures tickets updates are accurate and timely.
? Ensures proper documentation for cases handled, and also ensuring the technical knowledge base is current
and accurate.
? Ability to trouble shoot technical challenges faced by clients involving Operating System, Browsers, etc.
? Monitor the production application & servers for performance and stability
? Undertaking manual testing of the application
? Identifying test cases that will be used for testing
? Producing comprehensive test plans and test cases based on detailed change specifications and requirements.

Benefits
?Good paymasters in Chennai

Client Introduction
?Leading US based MNC company in Chennai

skills

?Technical Support Engineer

qualification

?Basics of IIS, Web and Windows Services
? Write basic SQL queries for SQL Server 2008
? Basic understanding of browsers, firewall, antivirus, other network related components