crm quality manager - albania in roma

posted
job type
indeterminato
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job details

posted
location
roma, lazio
job category
Qualità, sicurezza, Rspp, ambiente
job type
indeterminato
working hours
Full Time
experience
1 anno
reference number
SE201826404
apply now

job description

The Permanent division of Randstad Italy is engaged by a multinational company specialized in the creation of Contact Managements solutions
CRM Quality Manager - Albania

We are looking for the Traveling German Operations CRM area
The role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.

skills

• Proven experience in similar job positions • Excellent/native knowledge of German (written and spoken) • Excellent knowledge of English language (written and spoken) • Excellent analytical and problem solving skills • Outstanding communication skills • Excellent organizational and leadership skills • Proficient in MS Office (word, excel) Terms of contract: full time, salary commensurate with the experience and knowledge higher than the reference market The place of employment in Tirana Send us your CV to the following email: martina.larosa@randstad.it Ai sensi della normativa vigente l'offerta di lavoro si intende rivolta a entrambi i sessi (L. 903/77).I dati saranno trattati e conservati esclusivamente per finalità di selezione presenti e future, garantendo i diritti di cui agli artt. 7 e 13 del D. Lgs 196/2003 sulla tutela della privacy.

responsibilities

• Training implementation (new entries, refresh) and individual coaching • Scheduling of refresh activities, tests, product /service trainings • Participate in Train the trainer training activities • Production, at the set deadlines, of qualitative scoring reports • Design of Action Plans aimed at solving qualitative and training gaps • Management, updating and maintenance of the archive of training and support materials • Analysis of the procedures in place, proposing, where necessary, qualitative improvements of operational processes • Monitoring and verification of the quality of the service provided

educational requirements

Diploma scuola superiore o Qualifica professionale