team leader german speaking - albania in roma

posted
job type
indeterminato
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job details

posted
location
roma, lazio
job category
Contact center, assistenza clienti
job type
indeterminato
working hours
Full Time
experience
1 anno
reference number
SE201826408
apply now

job description

The Permanent division of Randstad Italy is engaged by a multinational company specialized in the creation of Contact Managements solutions
Team Leader German Speaking - Albania

We are looking for the Traveling German Operations CRM area

skills

• Excellent leadership and interpersonal skills • Good decision making and problem solving skills • Ability to manage and motivate staff within a team environment • Ability to prioritize work and workloads across a team • Excellent verbal and written communication skills • Excellent/native knowledge of German (written and spoken) • Excellent knowledge of English language (written and spoken) appreciated • Good knowledge and use of the main MS Office applications (word, excel) and e-mail • Preferably related working experience, coming from international business contexts Terms of contract: full time, salary commensurate with the experience and knowledge higher than the reference market The place of employment in Tirana Send us your CV to the following email: martina.larosa@randstad.it Ai sensi della normativa vigente l'offerta di lavoro si intende rivolta a entrambi i sessi (L. 903/77).I dati saranno trattati e conservati esclusivamente per finalità di selezione presenti e future, garantendo i diritti di cui agli artt. 7 e 13 del D. Lgs 196/2003 sulla tutela della privacy.

responsibilities

• Preside the hall and assist the operators • Manage operational briefings and updates on the specific campaign • Provide initial training and updating on products, services and applications • Suggesting changes to be applied to the operational processes and for the development of the necessary supports • Motivating the team entrusted in achieving excellent performance by encouraging team work • Monitor and verify the knowledge acquired by individual operators • Monitor the operational performance of the assigned team (quality and productivity) • Reporting and monitoring compliance with contractual SLAs and service KPIs

educational requirements

Diploma scuola superiore o Qualifica professionale