customer service, sales and operation (klang)

posted
job type
permanent
salary
RM 60,000 per year
apply now

job details

posted
location
klang, selangor
job category
banking & financial services
job type
permanent
working hours
Full-Time
salary
RM 60,000 per year
experience
3 years
reference number
91M0126313_1538544261
phone
60320366638
apply now

job description

About our client

Our client is among the chinese banks that established a commercial banking operation in Malaysia. Our client is looking for an experienced customer service executive based at their Klang branch as Assistant Manager, Customer Service who will report to the Banking Services Manager based at the Klang branch.

About the role

  • Responsible for assisting the banking services manager to plan and execute all aspects of branch operations and service standards.
  • Assist the banking serices manager to promote/cross-sell the bank's products to maximize profitability via excellent customer service experience.
  • Assist the banking services manager in planning and developing a business development strategy to increase penetration and maximize via service excellence.
  • Provides support and encouragement to non-sales staff through training to spot opportunities and pass leads to sales as part of customer service process and take over most of customer servicing activities which are passed over from sales staff.
  • Managing customers’ expectation, identify needs and provides relevant solutions in accordance to the bank’s KYC and business ethics policy
  • Monitors branch compliance with legal and regulatory guidelines, remedy breaches to ensure effective implementation of audit standards, randomly check operational procedures, ensure deficiencies are rectified and take corrective action on audit/compliance findings.

About the requirement

  • a degree in any field
  • minimum 3 years of experience based at branch with proven experience in sales and operation
  • able to speak/write mandarin is an added advantage
  • priority given to candidate who can start work as soon as possible (latest by November this year)

Interested, please send your resume to kokyuen.l@randstad.com.my



skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma