tac support manager in Kuala Lumpur

posted:
location
Kuala Lumpur, Wilayah Persekutuan
job type
Permanent
salary
RM 180,000 per year
reference number
91M0082561_1501724623
apply now

job description

About The Company

  • Our client is anfirm who is currently hiring for its growing teams

About The Role

  • Provide Technical Assistance Centre (TAC) cover to Tier 3 level support responsibilities with minimal direction from management as needed

Duties

  • Provide Technical Assistance Centre (TAC) cover to Tier 3 level support responsibilities
  • Update CRM and own and work customer Incident Reports to conclusion effectively accurately and in a timely manner
  • Streamline daily operation/process
  • Communicate (both written and verbal) with management /customer(s)/Vendors and peers
  • Lead in escalating 3rd party vendor field problems
  • Travel as needed to customer sites for purpose of onsite support or resident engineer types of activities

Skills & Experience

  • Diploma/Bachelor's degree is required. A technical specialization is preferred
  • 8-10 years of experience in a lead technical customer support role or preferably management role with commensurate skills in customer support
  • Knowledge in Voice Over IP Telephony Architecture and Protocols
  • Ability to build and maintain strong customer service relationships
  • Excellent spoken and written English language skills
  • Document issues and produce records appropriate for customer and management for Incident Status Reports
  • Strong organizational and time management skills
  • Ability to produce technical documentation as required for customer and internal use
  • Ability to build and maintain strong customer service relationships

Culture & Benefits

  • An opportunity for a career development opportunity with exclusive salary package and benefits aside to its performance bonus

How To Apply

  • To apply online please click the 'Apply' button below. Alternatively, you can also contact Jerald at +603 2036 7581 for a confidential discussion.

skills

TAC, VOIP, Telco Engineer, Operations
apply now