contact center agent in veldhoven

toegevoegd
dienstverband
tijdelijk
solliciteer nu

vacature details

toegevoegd
standplaats
veldhoven, noord-brabant
vakgebied
Klantenservice & Call Center
dienstverband
tijdelijk
werktijden
40
ervaring
0 jaar
referentie
74276
telefoon
0622814171
solliciteer nu

functieomschrijving

For a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations, we are looking for a



Contact Center and admin Support agent.



Location: Veldhoven at client site



Key Responsibilities:



Operational:

• Focus on first time right performance – ownership

• Answer customer queries via email/phone

• Prepare internal and operational reporting

• Update and maintain process documentation

• Escalate outstanding cases to Team lead



Cooperation and Communication:



• Ability to build and manage relationships internally with team members and with the client

• Cooperate with internal team regarding candidates and flex processes.

• Client and service orientation





Knowledge/Skills Requirements:

• Strong team player

• Strong interpersonal and communication skills

• Analytical skills

• Precise, detail oriented, punctual, process oriented

• Administrative skills

Professional Skill Requirements

• Minimum of 1 year working experience

• Proven ability to work independently and as a team member

• Ability to be flexible and work analytically in a problem-solving environment

• Excellent communication (written and oral) and interpersonal skills

• Confident and professional

• Strong multi-tasking and time-management skills

• Fluent Business English

• Fluent Dutch

• MS Excel skills





Education

High school or MBO degree is preferred



Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

functie-eisen

MBO