credit & collection specialist - benelux in amsterdam

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job details

amsterdam, noord-holland
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Human Resources
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job description

For one of our biggest clients, a pharmaceutical company with over 350 years of experience we are looking for a Credit & Collection Specialist. In this position, you are responsible for a portfolio of clients within the West area whom you will need to liaise with regarding payment of invoices. An eye for detail and passion for the job make you the best at your work. You like to investigate an issue and get to the route of a problem. You are unafraid to contact Merck’s customers to query outstanding payments and missing information. At the same time you maintain your professionalism in representing Merck to our customers. You take your responsibility by reporting accurately to colleagues in different departments and informing them on urgent cases and developments. Contact business (B2B) clients regarding open and unpaid invoices. Proactively contact clients regarding high value amounts. Contribute to collections targets each month, individually and as a European team. Correspond with all stakeholders professionally via email and/or telephone. Research and resolve clients’ discrepancies. Collaborate with internal colleagues to build strong working relationships. 

Who you are
  • Experience of credit collection or a strong willingness to learn
  • Fluency in French and English (Dutch is a major plus)
  • Customer Service Experience
  • Able to take initiative, think outside of the box and solve problems in a timely manner
  • Knowledge of SAP is a plus
  • Experience of working in an international environment
  • Organised and know how to prioritise your workload.