customer service agent adobe - portuguese in maastricht

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job details

maastricht, limburg
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Vacature omschrijving

We are seeking a native Portuguese Customer Service Agent with good knowledge of the English
language to complete the existing Adobe team. You can start on June 11th.

In the role of customer support representative for Adobe, you are responsible for solving issues with Adobe products and advising customers how to use their products. You are also responsible for answering customer service questions and providing product information. Next to that you will need to try to retain customers who want to cancel their subscription for Adobe and you will reach out to customers who use pirated software and offer them legitimate
After a 5-week training in a broad range of Adobe applications you become Adobe's first point of contact with their end-users. Supported by professional colleagues, processes & software-tools (such as a Knowledge database and Customer Relationship Management) you are able to handle customer service inquiries from Adobe's customers via phone, chat and email. Your customer friendly attitude and hands-on approach are the key elements in driving Adobe customer experience to the max and making sure you resolve all open issues.
The languages required for this position are native Portuguese and a good level of English. Knowledge of Spanish is an asset. A commercial/sales related background is desired.

We offer:
Fulltime paid trainings;
Working hours from Monday to Friday between 09.00 and 22.00h;
Fixed term contract of 7 months based on 24 to 40 hours a week (with possibility of extension after 7 months);
22 holidays, next to the possibility to be rewarded an additional day per quarter (based on a 40 hours' work week);
8% Holiday allowance;
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.