security network operator in Lower Hutt

Lower Hutt, Wellington
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job description

Do you have a background in health services, security monitoring, Samaritan’s helpline or the like? We are currently recruiting operators to monitor medical alarms, life protection devices and provide security monitoring for various residential and commercial properties.

About the Company

Red Wolf Security Group is one of New Zealand’s leading security providers.

They have set new standards of excellence, and established themselves as an alpha in the industry. Their success is driven by the highly motivated, passionate, and committed people that make up the Red Wolf pack. They take pride in understanding their customers’ business requirements, implementing cutting-edge technology, and creating unique and effective long-term solutions.

We are a team of like-minded Industry leading professionals striving to provide the best high level electronic security systems within NZ. Formed in 2005 we have quickly established ourselves as leaders in our industry and have a fantastic reputation with our clients.

We operate from a set of core values which we strive to adhere to. The team is very dynamic and operate more as a family than a corporate machine.

About the Role

As part of the Security Network Operator position, you will operate and control and range of different security systems, including personal medical alarms and residential alarms, commercial CCTV cameras and alarms, and their associated computer software. Technical

You will receive inbound and make outbound calls during the course of rotating shift, so customer service skills is an absolute must. The ability to quickly build rapport and trust with Red Wolfs customers is essential.

There is a requirement for occasional field based work, using the Red Wolf vehicles to visit site and assess a situation. A full and clean drivers licence is required for this role.


  • Operators monitor medical alarms and life protection devices and must follow strict SOP's to render assistance when called upon or emergencies occur.

  • Control room operators monitor activity at sites in line with client needs and dispatch security guards to areas when emergencies occur.
  • Use software and CCTV systems to monitor alarm activations at commercial, residential or other forms of infrastructure.

  • May also be required to supervise and/or co-ordinate the activities of manpower operatives in the field.

  • Being proactive in all manner of other duties including customer contact, database updates, call backs, following up on any issues etc.

Competencies and Requirements

  • Be familiar with computer applications and personal computers.
  • School Certificate in Maths, English and Science or equivalent NCEA.
  • Typing proficiency at least 30 words per minute.
  • MUST be able to obtain and maintain a national security clearance.
  • Ability to work rotating 24/7, weekends and holidays
  • Full and clean drivers Licence
  • NZ passport
  • NZ citizenship
  • No Criminal Convictions

If you can meet all of the above requirements and this role sounds like you - then click 'APPLY' below to submit your application!

For further information please contact Dylan Romanos, on 04 494 3464

apply now