service desk analyst in wellington central

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job details

wellington central
job category
job type
working hours
reference number
04 471 6461
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job description

Service Desk Analyst – 3 month fixed term position - Immediate Start

We are seeking experienced Service Desk Analyst to assist for a 3-4 month fixed term contract. Need some one who can start immediate.

The Role

The Service Desk Analyst will work as part of the Service Desk team to provide prompt resolution of incidents and service requests, either by resolving themselves, or through appropriate escalation to a higher level. In either case, they will manage and own calls from initiation to resolution, ensuring the user/customer is kept informed all the way, and ensuring that expectations including timeframes are set and met.

The Person

You will be having:

  • Previous experience in a service desk/customer support environment
  • Manage all incidents and requests within SLA are, providing timely and appropriate detailed updates.
  • Take ownership of all Priority 1 and Priority 2 incidents and reports.
  • Previous experience and knowledge of ITIL.
  • Demonstrate an understanding of ITIL principles, in particular incident, request and problem management in a Service Desk environment.
  • Proven ability to write and talk about technical issues clearly and concisely.
  • Experience with technology, in supporting Windows computers, laptops and tablets.
  • Excellent verbal and written communication skills


If this sounds like something that you would be interested in, please apply via the online portal or contact on or 04 471 6461 if you need any more information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Level 1-2 Support, Windows, Incident Management, Ticketing

educational requirements

Associate Degree/Diploma