technical customer service rep - concentrix in wellington central

posted
job type
permanent
salary
NZ$ 40,000 per year
apply now

job details

posted
location
wellington central
job category
IT & ICT
job type
permanent
salary
NZ$ 40,000 per year
reference number
90M0348497_1530222038
phone
00 00
apply now

job description

We need you!

We need you to bring your energy, desire to succeed and passion for delighting customers!

You'll be working in one of the most exciting call centre environments you can imagine. You will be an ambassador for our client, so a passion for technology and providing the best customer service with technical support is key to being successful in this role.

The role will involve providing user end support for all technical issues to customers in Asia Pacific. Our advisors are responsible for receiving in-bound calls from customers regarding their electronic devices. You will deliver excellent customer service on every call while assisting customers with hardware and software issues.

To be successful in this role you will need to demonstrate:

  • Excellent communication skills
  • The ability to multitask - while you talk on the phone and type, proficiently, concurrently
  • Feel comfortable learning technical concepts and explaining to customers in basic terms
  • Problem solving skills
  • Computer literacy and be comfortable with range of systems i.e. CRM, MS Office
  • Highly motivated and driven to achieve performance outcomes
  • Confident, ability to question, influence and persuade
  • Resilient and tenacious when faced with customer challenges
  • Comfortable working in a repetitive task role
  • Strong team orientation

What we offer

  • Flexible working hours with rotational shifts between 9am - 9pm on weekdays, weekends and Public Holidays. Shifts and weekly hours will vary depending on business need.
  • 4 weeks of paid training
  • We offer excellent opportunities to grow your career through exposure to an incredible on the job learning environment
  • Fun team based environment
  • Exposure to working in a global organisation

Who is Concentrix?

Concentrix is a global leader in the design and execution of customer interaction strategies. We are a recognized leader in providing innovative services and technology to accelerate high-value interactions at every stage of your customer's lifecycle.

We start every client relationship by asking one key question - What is your customer strategy? Armed with the answer to this question, we partner with our clients to support their strategies by providing solutions that maximize the value of every interaction we have with their customers. And no matter what the strategy is, we focus on driving revenue for our clients, reducing their costs to serve and building greater brand loyalty among their customers.

This role is based at the Concentrix Delivery Centre in Central Wellington.

You must be a New Zealand Citizen or hold NZ Residency to be considered for this role.

Apply now - don't miss out on this exciting opportunity

Applications close Sunday 1st July

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service, Technology, Call Centre, Inbound

educational requirements

Primary School/Junior High