back office incident analyst in poznań

posted
job type
permanent
apply now

job details

posted
location
poznań, wielkopolskie
job category
IT - administracja
job type
permanent
reference number
52445
apply now

job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of 2nd line support specialist. Come and help us create new brand in Poznan! Apply! 

what we offer

we offer work in an international environment under highest standards in open and friendly organizational culture, career development opportunities and comprehensive salary. 

the new Poznan office, will focus on German and Eastern European languages, opening up opportunities for local talents. You will have the ability to implement the most appropriate technology from a wide range of leading vendors, manage their technology infrastructure on their behalf and a chance to build up new IT service center with us.


your tasks

  • user Administration in Active Directory, Safenet, IAM, XenMobile, and other Tools
  • maintenance of virtual clients
  • qualifying of incoming emails, creation of Tickets
  • verifying of solution from 2nd-Lvl Units with the Users via phone or email
  • accept Calls from Users for troubleshooting
  • monitoring of the status of running processes, user information after completion
  • but that's not all: Through your committed cooperation, you always have the adherence to defined service times in view and provide decisive impulses for the improvement of working methods, processes and thus our service quality. In short: You are a real asset to us.


responsibilities

  • combine technical understanding with analytical thinking, then these are the best prerequisites for this task.
  • it is not decisive in which course of studies or on which practical path you have acquired your skills.
  • the most important thing for us is to find with you a personality who shares our ideas of service quality and customer satisfaction.
  • with an IT training you have a clear advantage here.
  • if you also have experience in incident management or in the service desk environment, all the better.
  • you should also be able to communicate with users and colleagues in German and English (necessary).
  • you and your team will work in 24x7 shift system.


Employment Agency - registry number 47