complaints management specialist in wrocław

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job details

wrocław, dolnośląskie
job category
job type
working hours
pełen etat
12-24 miesiące
reference number
+48 501333859
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job description

Do you have experience in Customer Service ? Do you have a chance to manage comaplaints on your daily basis ?

For Our Client, a manufacturer of rolling element bearings for automotive, aerospace and industrial, which is creating a new SSC in Wroclaw, we are looking for experienced candidates for Complaint Management Specialist.

what we offer

  • participating in set up and co-creating structures of new SSC in Wrocław
  • challenges and tasks that enable personal development
  • private medical care
  • sport card
  • modern office in the center of Wrocław
  • long term, stable employment

your tasks

  • ensuring the recording and processing of transport complaints in the European region
  • acquisition of transport complaints in ERP-System (SAP)
  • examination, processing and tracking of transport complaints
  • commission of surveyors
  • commission to carrier regarding retraction of shipments
  • request of necessary receipt and information to clarify the complaints
  • creation of quality assessments
  • coordination with interfaces – sales, carrier, shipping agency, etc.
  • creating notice of liability and 8D reports
  • monitoring the acquisition of all incidental costs
  • submission of documents of claim settlement at the insurance

what we expect

  • finished apprenticeship as industrial or logistics clerk, at least 2 years of work experience in the range complaint handling
  • logistics know-how required
  • SAP skills preferred
  • Good English skills

Employment Agency - registry number 47