customer service representative with german and english in warszawa

posted
job type
permanent
apply now

job details

posted
location
warszawa, mazowieckie
job category
obsługa klienta
job type
permanent
reference number
52490
apply now

job description

Do you speak German? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

  • full-time labour contract (3 months trial period and then indefinite contract)
  • working for the international company
  • the opportunity to become a part of team of professionals with lots of opportunity to grow
  • multicultural environment
  • competitive salary
  • good located office in Warsaw

your tasks

  • to provide outstanding Customer Service to both internal and external Customers, consistently meeting or exceeding their expectations within scope of processes
  • to manage all Customer contact with professionalism and efficiency in line with agreed company standards
  • to process all internal and external orders (email/fax)
  • to process, investigate and resolve Customer queries using the complaint management system
  • to constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
  • work towards the achievement of all departmental KPIs

responsibilities

  • English- fluent; German- min. good level
  • customer service oriented with strong focus on customer satisfaction
  • professional telephone & email etiquette
  • excellent prioritisation of workload, adept at problem solving and self -managing escalations
  • good working knowledge of Microsoft Office (Excel, Word etc).


Employment Agency - registry number 47