customer service representative with german and english in warszawa

posted
job type
permanent
apply now

job details

posted
location
warszawa, mazowieckie
job category
Customer Service & Call Center
job type
permanent
working hours
pełen etat
experience
6-12 miesięcy
reference number
57042
phone
+48 693470346
apply now

job description

Do you speak German and English? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

  • full-time labour contract ,
  • working for the international company,
  • the opportunity to become a part of team of professionals with lots of opportunity to grow,
  • friendly work and social environment,
  • competitive salary 5500-7000 gross,
  • bonus opportunity based on company performance.

your tasks

  • handling queries from customers and/or representatives on a daily basis by email and telephone. Solve these queries directly or escalate to the appropriate department and manage within a set procedure, to maintain customer satisfaction.
  • attend training on internal system and other to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers.
  • highlight unusual situations fast and address to management for follow-up as necessary.
  • prepare and distribute basic reports of customer activity.
  • translating materials for our support page, newsletters and other customer-facing communication
  • periodic travel with other employees to help organize company international and country events.
  • support special projects that may be outside the standard customer support responsibility

what we expect

  • fluency in German and English is a must,
  • customer service oriented with strong focus on customer satisfaction,
  • professional telephone & email etiquette.


Employment Agency - registry number 47