hr specialist in wrocław

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job details

wrocław, dolnośląskie
job category
human resources / zasoby ludzkie
job type
reference number
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job description

For our client (Smith&Nephew company) - global company from healthcare sector, we are looking for Human Resources Specialist.

what we offer

  • possibility to co-create new brand on local market
  • working in a global, international environment
  • competitive salary
  • multisport card
  • life assurance
  • private medical care

your tasks

General Summary:

Working as part of a team and reporting to the GBS HR Services Lead, this role will be responsible for providing excellent customer service and performing administrative duties relating to all core processes provided by GBS HR Services. With a customer focused and professional manner, this role will be supporting our employee service associates on a specific field of specialization, while it will be the point of contact for all HR queries from our customer base comprising of employees at all levels and from all areas of the business. Duties will also include supporting and educating our customers in using the Company’s HR System (Workday), policies and procedures, and producing relevant paperwork in line with agreed internal processes.

Execution of GBS Employee Services delivery (40%)

  • provides support to our customer base on all business inqueries, transactions, & requests
  • accepts queries through phone, email, fax and mail
  • provides information covering a wide range of transactions, queries or requests
  • caseload management, responding to all employee HR queries and following up on cases resolution, in line with the processes of the Global Business Services function
  • escalates transactions, queries, requests and issues as appropriate to the broader HR team using an integrated case management tool
  • delivers service to agreed performance levels
  • enables the capture, measurement and trend reporting of employee data and transactions
  • builds and maintains information available to employees (e.g., Frequently Asked Questions, Knowledge Base data)
  • produce relevant paperwork in line with agreed processes and timelines
  • administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
  • identifies opportunities for continuous improvement

 Specialized Process administration (35%)

  • serves as a liaison between employees and the COE or the SMEs, for the specific field of specialization e.g. Employee Relations/Compensation & Benefits
  • assists employees with specific questions from the specific field of specialization
  • administer specific programs from the area of specialization
  • act as a local SME for the area of specialization

Process Improvements, Projects & Metrics (25%)

  • adherence to metrics and work within agreed Service Level Agreements
  • minimal error rates and dissatisfied customers
  • involvement in projects as required supporting HR & COE function


  • minimum three-five years HR experience within minimum prior 2 year’s experience on HR operations
  • education: Relevant HR/Business Degree
  • ability to communicate with all levels of internal and external customers. Demonstrated ability to provide the highest level of customer service to internal and external customers
  • excellent interpersonal and communication skills and attention to detail
  • strong skill in MS Outlook, Word, and the ability to learn additional programs as needed
  • multi-lingual capabilities preferred
  • must be innovative and proactive in a fast-paced environment with a willingness to adapt. 
  • demonstrates integrity in all business interactions and honors personal commitments
  • excellent organisational and administrative skills with a keen eye for detail and accuracy analytical and problem solving capability using service management technology to drive decisions
  • good working knowledge of HR policies, practices and processes
  • completed relevant HR Qualifications

Employment Agency - registry number 47