human resources coordinator in wrocław

job type
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job details

wrocław, dolnośląskie
job category
human resources / zasoby ludzkie
job type
reference number
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job description

For our client (Smith&Nephew company) - global company from healthcare sector, we are looking for Human Resources Coordinator.

what we offer

  • possibility to co-create new brand on local market
  • working in a global, international environment
  • competitive salary
  • multisport card
  • life assurance
  • private medical care

your tasks

Execution of HR Service Delivery (75%)

  • first point of contact to our customer base for HR queries
  • provide support to our customer base on all core processes provided by HR Services
  • caseload management, responding to all employee HR queries within agreed SLAs and in line with the processes of the Global Business Services function
  • escalate tasks as appropriate to the broader HR team within agreed SLA
  • follow-up cases to resolution
  • review and approve notifications in Workday in line with processes
  • produce relevant paperwork in line with agreed processes and timelines
  • administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
  • maintain Personnel files

Process Improvements, Projects & Metrics (25%)

  • adherence to metrics and work within agreed Service Level Agreements
  • minimal error rates and dissatisfied customers
  • involvement in projects as required
  • support the Employee Rewards Scheme (GEM)
  • support Great Place to Work (GPTW)


  • experience in a similar HR role preferred but not essential
  • good English + German or French OR Italian OR Spanish Or Russian
  • customer service experience with the ability to professionally communicate at all levels
  • excellent organisational and administrative skills with a keen eye for detail and accuracy
  • ability to demonstrate integrity in all business interactions
  • analytical and problem solving capability
  • confident user of MS Office particularly, Outlook, Word, Excel
  • confidential data – particular awareness of Data Protection
  • ability to demonstrate awareness of cultural differences and working practices is required
  • innovative and proactive in a fast-paced environment with a willingness to adapt
  • to perform all activities in compliance with relevant GMP and Quality Systems standards and specifically with FDA Quality System Regulation and ISO 13485.
  • to apply high standards of occupational Health & Safety in the workplace to comply with company policy and procedures.

Employment Agency - registry number 47