order management specialist with languages in wrocław

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job details

wrocław, dolnośląskie
job category
obsługa klienta
job type
reference number
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job description

We are happy to announce that we have been appointed to support the creation of a brand new multi-functional Business Services Centre in Wrocław for a leading Global Player in the Healthcare sector.

what we offer

  • possibility to co-create new brand on local market
  • working in a global, international environment
  • competitive salary
  • multisport card
  • life assurance
  • private medical care

your tasks

Support all aspects of order entry and order management for sales and consignment orders received for assigned geography. Ensure all orders are processed accurately and on time, within agreed KPI targets. Work closely with in-country Customer Service teams to ensure complete alignment on deliverables and all necessary customer communication is completed. 

  • process all sales orders received immediately, utilising the appropriate exception and communication processes when any issue preventing our ability to match customer demands is identified
  • proactively contribute to the order management accuracy and turnaround targets for the department are met and exceeded where possible
  • support the day to day management and growing customer adoption of "Electronic Data Interchange" (EDI) by proactive support of the achievement of the "Perfect Order"
  • communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency
  • meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution


  • 1-3 years of experience on a similar position
  • master’s or bachelor’s degree
  • very good knowledge of English
  • very good knowledge of one of the following language (French/Dutch/German/Spanish/Italian/Swiss German)
  • SAP experience preferred
  • good knowledge of MS Office
  • communication, teamwork, attention to detail, flexibility and strong problem solving
  • willingness to travel - international up to 10% (focussed specifically during induction; near-zero during day to day)

Agencja zatrudnienia – nr wpisu 47