team leader (service desk) in poznań

job type
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job details

poznań, wielkopolskie
job category
Customer Service & Call Center
job type
working hours
pełen etat
12-24 miesiące
reference number
+48 609537703
apply now

job description

Are you a qualified team leader? Do you speak English and German fluently? This job is for you! Do not hesitate! Apply!

Localization: Poznań

what we offer

  • attractive salary
  • package of benefits (including private medical care, sports card)
  • additionally 1 day of holiday
  • contract of employment
  • work in the center of Poznan

your tasks

  • create an stimulating team environment with an open communication culture
  • oversee day-to-day operation
  • set clear goals for the team members
  • provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
  • resolves customer escalation in a timely manner to avoid disruption and minimise business impact
  • plans and distributes workload appropriately to ensure that business needs and deadlines are met
  • inspire team members
  • discover development needs and work to fulfill them
  • listen to team members’ feedback and resolve any issues or conflicts
  • recognize high performance and reward accomplishments
  • produces and analyses management reports to allocate work and report on trends
  • act in accordance with Company Information Security Policies and report any potential or actual Security events or other Security risks to the organization
  • suggest and organize team building activities

what we expect

  • proven work experience as a team leader or supervisor
  • professional experience in working in Service Desk
  • in-depth knowledge of performance metrics
  • excellent communication and leadership skills
  • decision-making skills
  • strong coordination skills to work activity for self and others
  • excellent proven customer service skills
  • excellent administrative skills and ability to analyse data and produce reports 
  • good PC skills, especially MS Excel
  • very good knowledge of English and German (both written and spoken)

Employment Agency - registry number 47