team leader with german (service desk) in poznań

job type
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job details

poznań, wielkopolskie
job category
obsługa klienta
job type
reference number
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job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of team leader with German

Come and help us create new brand in Poznan! Apply!  

what we offer

We offer work in an international environment under highest standards in open and friendly organizational culture, career development opportunities and comprehensive salary. 

The new Poznan office, will focus on German and Eastern European languages, opening up opportunities for local talents.

You will have a chance to build up new IT service center with us.

your tasks

  • create an stimulating team environment with an open communication culture
  • oversee day-to-day operation
  • set clear goals for the team members
  • provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
  • resolves customer escalation in a timely manner to avoid disruption and minimise business impact
  • plans and distributes workload appropriately to ensure that business needs and deadlines are met
  • inspire team members
  • discover development needs and work to fulfill them
  • listen to team members’ feedback and resolve any issues or conflicts
  • recognize high performance and reward accomplishments
  • produces and analyses management reports to allocate work and report on trends
  • suggest and organize team building activities


  • very good German and communicative English
  • proven work experience as a team leader or supervisor
  • in-depth knowledge of performance metrics
  • good PC skills, especially MS Excel
  • excellent communication and leadership skills
  • decision-making skills
  • strong coordination skills to work activity for self and others
  • excellent proven customer service skills
  • excellent administrative skills and ability to analyse data and produce reports 

Employment Agency - registry number 47