team leader with hungarian and english in warszawa

posted
job type
permanent
apply now

job details

posted
location
warszawa, mazowieckie
job category
obsługa klienta
job type
permanent
reference number
52492
apply now

job description

Do you speak Hungarian? Are you looking for a job in which you could use your creativity and management skills? We are recruiting on the position of Customer Service Team Leader with hungarian language! 

what we offer

  • full-time labour contract (3 months trial period and then indefinite contract)
  • working for the international company
  • the opportunity to become a part of team of professionals with lots of opportunity to grow
  • multicultural environment
  • competitive salary
  • good located office in Warsaw

your tasks

  • provide advice and guidance on how to approach and address issues
  • works autonomously within established procedures and practices and is capable to suggest improvements and implement where appropriate
  • to be considered an expert in the order management process and support to other
  • plans and prioritizes work to meet commitments, manages and redistributes the workload of the team on a day to day basis as required to ensure all work is completed in time
  • actively guides team members to improve the understanding of common goals, procedures and processes
  • communicates with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner
  • ensures that orders are processed accurately and efficiently and any queries are dealt with in a timely manner
  • ensures all documentation and records are accurate, easy to access and correct
  • work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department
  • manages complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures

responsibilities

  • English- fluent; Hungarian- min. good level
  • experience in team management
  • strong analytical skills, adept at problem solving and self -managing escalations
  • ability to build relationships with Customers and across the business


Employment Agency - registry number 47