customer service agent - english speaker (m/f) in vila nova de gaia

posted
job type
permanentes
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job details

posted
location
vila nova de gaia, porto
job category
Administrativa e Secretariado
job type
permanentes
reference number
RS-2017-29299
apply now

job description

A Randstad Recursos Humanos seleciona para prestigiada empresa cliente um Customer Service Agent English (M/F) - Vila Nova de Gaia.

Reporting to the Branch Manager, the Customer Service Agent will be in charge with the following main tasks :
-Co-ordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information;
-Effectively manage all email/call communications directed to the assigned perimeterL;
-Maintain clear and effective communication with drivers and customers, communicating accurate information;
-Actively work & co-operate with day shift departments to ensure all customers expectations are met.

- Contrato 3 meses de momento, com possibilidade de ficar na empresa
- Horário por turnos :
06h00 às 15h00 e/ou 10h00 às 19h00

skills

Requirements:

-Customer oriented approach & strong communication skills in order to deliver accurate information;
-Ability to work to tight deadlines and maintain clear focus upon priorities;
-Team spirit, listening and understanding the others;
-Bilingue: Portuguese and English Mandatory , additional languages skills will be considered as added value (Spanish and French);
-Ability to handle difficult situations;
-Must be organized and calm in a stressful situation.

qualification

Bologna 1st Cycle