international export specialist in lisbon

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job details

lisbon, lisboa
job category
Retalho, Grande Consumo e Distribuição
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job description

To join the Supply Chain area, we are looking for an Intermarket Customer Service Specialist. This professional will have as main mission to manage the export logistic operations and all the activities related to order preparation, transport organization and invoicing. It will have to ensure a close coordination with 3PLs focusing on a permanent operational process and the optimization process end to end in order to reach a high service level and guaranty a delivery in full in time and in quality.

• Sending the «logistics» orders based on the dispatch plan, processing the shipment invoices and potential credit notes into the adequate internal budget;
• Ensure all the administrative tasks linked with shipments (generate partners’ invoices and legalization of appropriate documents);
• Arrange freight resources and optimize the national and international shipments in coordination with 3PLs, control the optimization of the loading plans;
• To find and elaborate good solutions to all exportation issues and manage the possible logistics crisis at destination;
• Optimize transit times of transports;
• Organizing monthly call with markets;
• Manage customers complaints resolution;
• Improve service level by influencing Warehousing, Transport and Import/Export Regulation Experts in order to continuously improve service and costs;
• Ensure regular update of processes and challenge existing ones;
• Ensure compliance with Nestlé Corporate Business Principles and Supply Chain & Finances Policies.



Degree or equivalent with specialization in Supply Chain/Logistics;
3-5 years of professional experience within an international company in a logistic function;
Fluent in English (MANDATORY)
Experience with international shipment operations within a multi-modal organisation;
Knowledge of Swiss and foreign customs regulations; Incoterms
Problem Solving and Decision Making skills;
Good communication skills to convince others and obtain their buy-in;
Resolution management;
Strong team player;
Passion for working with Customers, internally and externally.