junior client service technician (m/f) in lisboa

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job description

Randstad Professionals is the brand of Randstad focus on the recruitment of Middle & Top Management.
Our client is a multinational company that is now looking for a Junior Client Service Technician.

- Provide clients with a first line entry point for support in their operations;
- Report and handle in the appropriate ways any incidents, complaints and claims according to procedures and policies of the company;
- Report information to the client according to the clients requests;
- Add value in the day to day interaction between the company and its clients, by engaging and coordinating internally with key stakeholders and relay back to the clients the necessary information;
- Proactive member of the team and take ownership of the activities by recommending improvements to applications and working practices;
- Provide accurate and updated understanding of the needs of a client and identify opportunities to introduce alternative or additional products to their activities and advise the relevant to the others team.

- Direct contract with the company;
- Experience in a multinational group.


- Relevant university degree;
- Excellent communication skills;
- Client focus and interpersonal skills;
- Team player;
- Attention to detail, accurate and organized;
- Flexible and open-minded, result driven, pro-active and ability to take initiative;
- Risk awareness;
- Fluent in English (mandatory);
- Fluency in French, Dutch, German or Spanish is a plus.