customer support representative with german in bucharest

posted
job type
permanent
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job details

posted
location
bucharest, bucuresti
job category
SSC
job type
permanent
reference number
101
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job description

Randstad is seeking a fluent German speaker for a Customer Support Representative position open in the world's leading energy management specialist company.

Organisation/Department

Customer Care

Job description

The primary responsibility of this role is to act as a single point of contact and provide support to all customers in their region, establishing a strong and professional relationship with assigned accounts and contacts whilst assisting the relevant sales team to increase revenue and market share. This will involve 1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within APC.

Queries will include but are not limited to the following:

- post sales - RMA and escalation of more technical queries;
- pre sales – sizing queries, re-seller referrals, opportunity identification, e-commerce;
- follow up on Leads generated from marketing activities.

Requirements

- bachelor’s Degree requested;
- fluent in German;
- excellent command of English language;
- minimum 1 year experience in customer support is desirable;
- ability to multi - task (logging queries while speaking with customers);
- PC skills (Microsoft, Windows, ERPs);
- basic aptitude for learning technical concepts essential;
- excellent interpersonal, communications and time management skills;
- ability to work on own initiative but also as part of a team;
- good verbal and written communication skills are required;
- flexible and an ability to learn quickly;
- previous CRM experience of advantage.

Offer

- attractive salary package;
- benefits: meal tickets, private health insurance, settlement of transport, bonuses;
- specialized free training.