customer support with italian in bucharest

posted
job type
permanent
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job details

posted
location
bucharest, bucuresti
job category
SSC
job type
permanent
reference number
9
apply now

job description

Multinational company, that provides a broad range of multilingual and multi-channel contact center and back office services to organizations across Europe, is looking for new colleagues fluent in Italian.

Organisation/Department

Customer Support/Call Center

Job description

- Offer customer support for a client that is leader in the global editorial market via phone and e-mail;
- Follow the company's procedures and regulations;
- Follow documentation standards;
- Be client-orientated, calm and manage different types of situations;
- Record situations in a ticketing system;
- Receiving requests that may be either pre-order assistance (product information, delivery taxes), or after-order assistance (wrong orders, defects in defective products or poor delivery, extra costs).



Requirements

- Fluent in Italian, a level of C1;
- Proactive in solving day to day issues;
- Able to pick up new tasks quickly;
- Good in communication and development skills;


Offer

We offer you a competitive pay offer, bonus based on performance, a comprehensive benefit package and a central location in Bucharest.
As for the contract, do not worry! It is for an indefinite period and the training is paid.