2 jobs found in winston salem, north carolina

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    • winston salem, north carolina
    • temp to perm
    • US$13.00 - US$15.00, per hour, $13 - 15 per hour + none
    • 8 am - 11 pm
    Do you live in the triad area? Would you say you have experience providing world class customer service? We have a local company in Winston Salem who is looking for ambitious, motivated Customer Care Representatives to work in a team focused HR contact centers.In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.Responsibilities• Handle scheduled benefits appointments with participants or survivors• Provide requested information, research complex questions, and document call resolutions• Leverage acquired knowledge to deliver high quality customer experience• Be an advocate and provide participant and survivor benefits counseling• Learn about benefits administration through client interactions and requirements• Identify process improvement opportunities and work with team to implement• Participate in and perform varied work activities as needed to support client and team• Resolve complex issues within the retirement and death processes• Leverage advanced skills to deliver training for entry level rolesSkillsCustomer ServiceActive ListeningTyping SkillsEmpathyBasic Computer SkillsTelephone EtiquetteAdapting to ChangeFollow-upCustomer Relationship ManagementEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 11 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    Do you live in the triad area? Would you say you have experience providing world class customer service? We have a local company in Winston Salem who is looking for ambitious, motivated Customer Care Representatives to work in a team focused HR contact centers.In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.Responsibilities• Handle scheduled benefits appointments with participants or survivors• Provide requested information, research complex questions, and document call resolutions• Leverage acquired knowledge to deliver high quality customer experience• Be an advocate and provide participant and survivor benefits counseling• Learn about benefits administration through client interactions and requirements• Identify process improvement opportunities and work with team to implement• Participate in and perform varied work activities as needed to support client and team• Resolve complex issues within the retirement and death processes• Leverage advanced skills to deliver training for entry level rolesSkillsCustomer ServiceActive ListeningTyping SkillsEmpathyBasic Computer SkillsTelephone EtiquetteAdapting to ChangeFollow-upCustomer Relationship ManagementEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 11 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    • winston salem, north carolina
    • temp to perm
    • US$13.00 - US$15.00, per hour, $13 - 15 per hour + none
    • 8 am - 11 pm
    We are hiring ambitious and motivated Customer Care Representatives to work on our team focusing on premier HR contact centers.In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits by helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.ResponsibilitiesRequiredMust have capabilites to work from home in a comfortable, condusive work enviornment, with interent speed that meets the clients requirementsMust live in or around the Orlando area as we expect you to pick up equipment from the office.Must have current or prior working experience with pension benefits 2+ years of work experience in handling customer interactions 2+ years of experience handling complex processes, problem solving and applying analytical skillsExperience with desktop technology and learning multiple applicationsExperience working in a fast paced environment ** Must be able to work an 8 hour shift between the hours of 8:00 a.m. to 11:00 p.m. EST (Monday- Friday) and some Saturdays** The essential functions of this role include:working weekendsSkillsActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityTyping SkillsBasic Computer SkillsPension/DBCustomer RelationsCustomer ServicePensionFollow-upPension and TrustsCustomer supportEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 11 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    We are hiring ambitious and motivated Customer Care Representatives to work on our team focusing on premier HR contact centers.In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits by helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.ResponsibilitiesRequiredMust have capabilites to work from home in a comfortable, condusive work enviornment, with interent speed that meets the clients requirementsMust live in or around the Orlando area as we expect you to pick up equipment from the office.Must have current or prior working experience with pension benefits 2+ years of work experience in handling customer interactions 2+ years of experience handling complex processes, problem solving and applying analytical skillsExperience with desktop technology and learning multiple applicationsExperience working in a fast paced environment ** Must be able to work an 8 hour shift between the hours of 8:00 a.m. to 11:00 p.m. EST (Monday- Friday) and some Saturdays** The essential functions of this role include:working weekendsSkillsActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityTyping SkillsBasic Computer SkillsPension/DBCustomer RelationsCustomer ServicePensionFollow-upPension and TrustsCustomer supportEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 11 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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