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    • delhi, new delhi
    • permanent
    Qualifications Minimum education and work experience required for this position include: • Minimum 4 years of total experience with 2+years of experience in Salesforce • Experience with data loader, excel connector, and Workbench is preferred • Experience with Apttus CPQ or any other CPQ would be helpful • BS degree in Computer Science or engineering or equivalent   Functional Responsibilities: Specific responsibilities for this position include: • Provide support for end users by having in-depth knowledge of application and the integrations to downstream systems. • Responsible for triaging and escalating any production issue affecting outages per procedures. • Provide clear and regular updates to users through the support life-cycle • Facilitate discussion with stakeholders, L2/L3 Support, or vendors, if needed • Communicate with users and all those that contact support team in a courteous, professional, and timely manner • Create Knowledge articles where required for team reference • Participates in M&E, Project transition and UAT’s to enhance individual knowledge and build on the knowledge required to support the application • Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now, Jira, Service Desk, IDAM etc. • Assist with user access management which includes user provisioning and handling permission related issues.   
    Qualifications Minimum education and work experience required for this position include: • Minimum 4 years of total experience with 2+years of experience in Salesforce • Experience with data loader, excel connector, and Workbench is preferred • Experience with Apttus CPQ or any other CPQ would be helpful • BS degree in Computer Science or engineering or equivalent   Functional Responsibilities: Specific responsibilities for this position include: • Provide support for end users by having in-depth knowledge of application and the integrations to downstream systems. • Responsible for triaging and escalating any production issue affecting outages per procedures. • Provide clear and regular updates to users through the support life-cycle • Facilitate discussion with stakeholders, L2/L3 Support, or vendors, if needed • Communicate with users and all those that contact support team in a courteous, professional, and timely manner • Create Knowledge articles where required for team reference • Participates in M&E, Project transition and UAT’s to enhance individual knowledge and build on the knowledge required to support the application • Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now, Jira, Service Desk, IDAM etc. • Assist with user access management which includes user provisioning and handling permission related issues.   

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