about the company.
Our client is a renowned freight forwarding company originating from Europe, boasting a global workforce of over 10,000 employees. With their APAC operations centered in Hong Kong, they are currently seeking to recruit a Senior Customer Service Officer to join their team. The selected candidate will directly report to the team manager, playing a crucial role in ensuring exceptional customer service delivery.
about the job.
...
As a Senior CS Officer, you will
-Handle customer enquiries via phone, email, fax including quotations, placing orders
-Resolve customer and distributor queries and liaise with other departments when appropriate
-Proactively contact customers with information about their order
-Recommended promotions and product alternatives to customers when appropriate
-Maintain accurate customer profile data in the internal system
-Collaborate with the commercial team and finance team closely
skills & experiences required.
-Diploma/Associate degree from logistics/supply chain or any relevant discipline
-Minimum 5 years of working experience as a customer service coordinator/sales coordinator
-Candidates from 3PL industry are highly preferred
-Experience in facing customers is highly preferred
-Good command of spoken English and Mandarin
-Flexible, logical thinking, hands-on
about the benefits.
Our client offers an attractive salary package. They also offer
-5 day work
-Double Pay
-Discretionary Bonus
-Work life balance
-Medical insurance
-Dental insurance
-MNC Exposure
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sally LO at 2232 3496. If this is not your ideal job but you are looking out, please contact us for a discussion on your career preferences.