crm manager in singapore

posted
job type
permanent
salary
S$ 8,000 per month
apply now

job details

posted
location
singapore
job category
information technology
job type
permanent
working hours
Full-Time
salary
S$ 8,000 per month
reference number
91M0129337_1547450396
phone
00 00
apply now

job description

about the company

My client is a world leader in Workflow solutions and Automation that develops and supplies clinical diagnostics to the healthcare industry. They are the only company in the world that owns the workflow from Biopsy to Diagnosis and holds more than 1500 patents. Their products are well known globally and they have offices in ASIA, US and Europe. With Singapore as the Headquarter, they are now looking to hire a CRM Manager.

about the job

  • Coordinate Global CRM & CDM implementations focusing on driving adoption in the APAC division
  • Supervise & support the APAC CRM coordinator team & act as APAC contact for the Sales Advisory Group.
  • Identify and document business requirements for future development projects to deliver cost effective and innovative solutions that supports sales and marketing (opportunity identification, quote generation and reporting)
  • Collaborate and act as the primary interface with our Global IT teams who are charged with developing systems. Communicate business needs for translation into IT specifications. Prioritize projects and manage development roadmap for small and major system releases in close collaboration with the Global CRM/CDM teams.
  • Manage day-to-day operations by coordinating and collaborating directly with cross functional groups (sales, marketing and customer service) to ensure the best possible customer experience while maximizing delivery and impact.
  • Coordinate all facets of new system releases including user acceptance testing, developing training programs. Conduct user workshops for our Sales, Marketing and Customer Service Organizations in APAC and documenting training material, work processes and procedure for all CRM/CDM tools


skills and experience required

  • Higher Education; degree or systems certification.
  • Good knowledge of CRM systems (ORACLE, SFDC, Dynamics, or equivalent)
  • Excellent communication, presentation and training delivery skills are required
  • Strong interpersonal skills focused on listening, problem solving and decision making
  • Customer focussed with experience in sales process

To apply online, please click on the appropriate link. Alternatively please contact Winson Tan at 6510 3638 to discuss more on the opportunity. EA: 94C3609 / R1113471









skills

CRM, Salesforce, JDE, MS Dynamics, Sibel

qualification

no additional qualifications required

educational requirements

Bachelor Degree