regional customer service representative- german speaking in singapore

posted
job type
permanent
salary
S$ 4,500 per month
apply now

job details

posted
location
singapore
job category
corporate support & legal
job type
permanent
salary
S$ 4,500 per month
reference number
90M0346214_1525743606
phone
00 00
apply now

job description

about the company

My client is a fashion retail manufacturing MNC and household name around the world. They are a world leader in producing their casual and practical products and their brand stands for innovation, fun and comfort. They have quickly evolved to cross-cultural boundaries and now lead a global consumer movement of over 100 million items sold to date. They are expanding their team here in Singapore and are looking for dedicated individuals to join their Regional Customer Support Team.

about the job

The Regional Customer Service Representative will be responsible for responding to customer needs in an excited, courteous, and knowledgeable manner, by phone and e-mail. You will manage a $3M+ portfolio of regional/independent wholesale accounts, supporting the customer’s order fulfillment needs and contributing to meeting sales goals. The regional CSR’s will work as a team to ensure all customer inquiries are resolved within established SLA’s, helping all customers regardless of account assignment. Exceptional communication, desire to please the customer, follow through, problem solving, and decision making will be critical to being successful at this position. You will work to make each and every customer interaction comfortable and memorable, maintaining a positive and professional attitude with customers, peers, and upper management. In addition to answering incoming phone calls from the wholesale customer service phone queue, you'll also respond to email cases through B2B, salesforce/K2, and in the shared customer service inbox. You will accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required and you'll monitor order book and maintain established metrics for order fulfillment activities. You will work with vendor compliance to assure all customer (and order specific) value add requirements are met and request customer specific pricing and new customer address book records as required, and maintain seasonal pricing accuracy.

skills and experience required

  • This role requires you to be fluent in German in order to liase with people in the European market who are only able to speak in German
  • Excellent communication skills
  • Ideally 2+ years experience in Customer Service or related field
  • May require occasional afternoon/evening shifts

To apply online please use the 'apply' function, alternatively you may contact Sarah Boardman at 6510 1335.
(EA: 94C3609/ R1762699)