medical information and patient safety officer in Södertälje

Södertälje, Stockholms Lan
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job description

On behalf of AstraZeneca we at Dfind Science & Engineering are now looking for candidates for consultant assignment within the pharmaceutical industry. During this assignment you will have the position as Medical Information and Patient Safety Officer placed at AstraZeneca in Södertälje.

About AstraZeneca:
AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

Job description:

The main responsibility is to handle customer complaints from the Nordic Baltic countries, while ensuring timely and efficient complaint handling in the Nordic and Baltic countries.

Typical Accountabilities:
· Responsible for managing customer complaints

· Develops and maintains complaint systems and procedures

· Performs trending and analyses the trends in the complaints

· Identifies actions for reducing number of complaints

· Follows local trends and legislations

· Identifies potential quality issues within the complaints, raise this to Responsible persons, Quality Lead or Manufacturing sites

· Local Recall Administrator; Sweden

· Coordinates the work with CIP (Compliance Improvement plan)

· SOP owner

· Communicates with local Competent Authority

· Contributes to the development of an effective team

· Ensure personal competence development

· Contributes to the overall development of the department and positive attitude towards working and developing

· Active contribution to continuous improvements within the function

· Provides high quality, comprehensive, technical and scientific expertise and information for physicians, nurses and pharmacies on AstraZeneca product range.

· Handles Adverse Events from the local markets

· Assures tasks are of correct quality and in accordance with written procedures and current legal requirements and internal standards

Essential Requirements:
· Master's degree in Pharmacy or equivalent

· Excellent knowledge in English and local language (Swedish)

Desired Requirements:
· At least 2 years of experience in pharmaceutical industry, preferably in QA or in pharmacy

· Solid business acumen and a good GDP toolbox to apply

· Good at influencing and building relationships with senior stakeholders

· Ability to plan, communicate and drive processes and projects all the way to the finish line

Internal and External Contacts/Customers:
· Local QPs/Recall administrators in the Nordic-Baltic countries

· Regulatory Operations

· Operations customer complaint team


· Marketing function

· Trade associations

· Pharmacies

· HCPs

Business: Dfind Science & Engineering

City: Södertälje

Job type: Full time

Deadline for applications: 2017-08-18

More information: Sofie Önnestam, email: or Julia Gonzales, e-mail:

Please send your application in English.

We encourage you to send your application as soon as possible, since interviews and candidate selection are done continuously! We put great emphasis on personal suitability for this role.

Organization/Business description:
Dfind Science & Engineering is part of Randstad, one of the Nordic region's largest specialists within staffing, recruitment and outplacement. Dfind Science & Engineering is specialized in recruitment and consulting providing competences within Life Science, Science and Engineering and is a company where people make all the difference. At Dfind Science & Engineering specialists are recruiting specialists! All our recruitment consultants ,consultants and sourcing managers have a technical or scientific background, combined with extensive networks within relevant communities and expertise within recruitment and HR. We understand our customers specific requirements and know how to find the best candidates. Through our passionate commitment and high degree of attentiveness we help people and businesses to grow and be competitive in a changing world.

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