4 jobs found in Üsküdar, Istanbul (Asia)

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    • i̇stanbul (asya), istanbul (asia)
    • permanent
    Danışmanlığını yapmakta olduğumuz İstanbul Anadolu Yakası’nda yer alan Avrupa'nın en büyük enerji sağlayıcısında Inbound/Müşteri Hizmetleri projesinde görevlendirilmek üzere motivasyonu yüksek "Almanca bilen Çağrı Merkezi Müşteri Temsilcileri" arayışımız bulunmaktadır..
    Danışmanlığını yapmakta olduğumuz İstanbul Anadolu Yakası’nda yer alan Avrupa'nın en büyük enerji sağlayıcısında Inbound/Müşteri Hizmetleri projesinde görevlendirilmek üzere motivasyonu yüksek "Almanca bilen Çağrı Merkezi Müşteri Temsilcileri" arayışımız bulunmaktadır..
    • istanbul, istanbul (asia)
    • permanent
    Danışmanlığını yapmakta olduğumuz; ısıtma, soğutma, havalandırma ve iklimlendirme alanında faaliyet gösteren müşterimiz için Teknik Servis Satış Müdürü arayışımız vardır.Şirket hedeflerine ulaşacak şekilde servis organizasyonunu yönetmek ve strateji geliştirmek, Müşteri ziyaretleri gerçekleştirerek, yıllık servis anlaşmaları ve bakım onarım hizmetlerinin satışını gerçekleştirmek, Servis kalitesinin arttırılmasına yönelik çalışmaları yapmak, Ekibin performansını izlemek ve performansa yönelik geliştirmeleri yapmak, Saha ekiplerinin motivasyon ve becerilerini arttırmaya yönelik eğitim ihtiyaçlarının giderilmesini sağlamak, Kurulum, devreye alma ve servis konularında saha ekibini en etkin şekilde yönetmek, Yedek parça stok yönetimini yapmak.
    Danışmanlığını yapmakta olduğumuz; ısıtma, soğutma, havalandırma ve iklimlendirme alanında faaliyet gösteren müşterimiz için Teknik Servis Satış Müdürü arayışımız vardır.Şirket hedeflerine ulaşacak şekilde servis organizasyonunu yönetmek ve strateji geliştirmek, Müşteri ziyaretleri gerçekleştirerek, yıllık servis anlaşmaları ve bakım onarım hizmetlerinin satışını gerçekleştirmek, Servis kalitesinin arttırılmasına yönelik çalışmaları yapmak, Ekibin performansını izlemek ve performansa yönelik geliştirmeleri yapmak, Saha ekiplerinin motivasyon ve becerilerini arttırmaya yönelik eğitim ihtiyaçlarının giderilmesini sağlamak, Kurulum, devreye alma ve servis konularında saha ekibini en etkin şekilde yönetmek, Yedek parça stok yönetimini yapmak.
    • altuni̇zade, istanbul (asia)
    • permanent
    We are looking for a "Customer Service Representative" for our global client which is one of the World's leading companies in the manufacturer of medical devices.Coordinate and/or enter orders coming in via fax, e-mail, or telephone from customers and sales representatives according to specific requirements, including consignment orders, free of charge deliveries, etc. Manage actions with regards to orders placed by customers and/or sales representatives. Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up, and take actions to ensure customer expectations are met. Arrange special deliveries on request. Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable. Handle service complaints from customers and/or sales representatives. Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy. Address issues in the returns process with freight forwarder, warehouse, sales representative, and /or customer. Respond to inquiries from sales representatives, pharmacists, nurses, and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality, and Finance departments. Responsible to follow up on the Field inventory checks by the sales representatives within agreed timeframes. Report on backorders, Field Inventory, and operational key metrics. Actively support the Value Improvement Programs by contributing to departmental projects.
    We are looking for a "Customer Service Representative" for our global client which is one of the World's leading companies in the manufacturer of medical devices.Coordinate and/or enter orders coming in via fax, e-mail, or telephone from customers and sales representatives according to specific requirements, including consignment orders, free of charge deliveries, etc. Manage actions with regards to orders placed by customers and/or sales representatives. Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up, and take actions to ensure customer expectations are met. Arrange special deliveries on request. Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable. Handle service complaints from customers and/or sales representatives. Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy. Address issues in the returns process with freight forwarder, warehouse, sales representative, and /or customer. Respond to inquiries from sales representatives, pharmacists, nurses, and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality, and Finance departments. Responsible to follow up on the Field inventory checks by the sales representatives within agreed timeframes. Report on backorders, Field Inventory, and operational key metrics. Actively support the Value Improvement Programs by contributing to departmental projects.
    • istanbul, istanbul (asia)
    • permanent
    We are looking for a "Client Services Advisor" for our company, located in Kadıköy and which is in control, evaluation, certification firm sector.Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements,To plan visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements),Assist and guide the customer to the portal for basic customer queries,Ensure accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of our services,Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood,Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager,Develop an understanding of Certification products, services, systems and processes and actively support knowledge transfer in this are,Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
    We are looking for a "Client Services Advisor" for our company, located in Kadıköy and which is in control, evaluation, certification firm sector.Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements,To plan visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements),Assist and guide the customer to the portal for basic customer queries,Ensure accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of our services,Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood,Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager,Develop an understanding of Certification products, services, systems and processes and actively support knowledge transfer in this are,Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.

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