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technical customer support in remote

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job details

job category
IT & Telecommunication
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job description

Danışmanlığını yapmakta olduğumuz Almanya merkezli yazılım firması için Teknik Destek ekibine katılacak, üniversitelerin mühendislik fakültelerine devam eden uzaktan çalışabilecek takım arkadaşı arıyoruz.

Technical background, e.g. education in information electronics, mechanics and/or SW skills.
In individual cases it is possible to assign the function to an employee,
if the essential professional knowledge is acquired by work experience.
Minimum six months or more experience in a call center environment is prefered.


Good technical knowledge in supported customer specific Hardware and SW environment
Knowledge of customer service principles and practices.
Strength in communication, teamwork, processes and customer orientation, especially
friendly and kind behavior on the phone.
Native Speaker quality in required local language/primary language.
English language skills are additionally implied.
PC literacy, especially usage of Microsoft Office package.
ITIL Foundation recommended.
Willingness to work in shift models, based on customer requirements.
Industry know-how prefered.