account manager in west end

posted
job type
permanent
apply now

job details

posted
location
west end, greater london
job category
marketing & PR
job type
permanent
reference number
AAM
phone
020 7400 6040
apply now

job description

Account Manager

Are you an experienced Account Manager? Are you currently working for Digital Healthcare Agency and want to move in house?

Our client is the leading online global destination for physicians and healthcare professionals worldwide, offering the latest medical news and expert perspectives. They are looking for Account Manager to support their growing team in their London Office. The role offering salary in line with experience circa £33,000 p.a. plus bonus.

The Account Manager will be responsible for the support of day-to-day management of digital promotional campaigns. The role will directly support our Global Account Management team, and the candidate will be expected to help organise and coordinate global campaigns across many developing markets, cultures, and multiple time-zones.

Responsibilities:

* Project/Timeline Management
*Creating and managing project timelines in digital project management system
*Management/facilitation of internal review process using ProofHQ system
*Daily timeline maintenance to provide accurate picture of resourcing needs so that projects can run smoothly and on time
*Client Support
*Support for regular client-facing communications -including adherence to client communication practices, preparing and distributing client status reports, preparing and disseminating contact reports
*Translating client needs and expectations clearly across internal development teams
*Supporting overall client satisfaction by providing a positive customer service experience
*Internal Team Liaison
*Meeting consistently with internal teams to manage timelines, assets, progress, and client deliverables, including project brief development, supporting internal kick-off, brainstorming and internal review meetings.
*Escalating potential project issues and delays to senior team leaders

Qualifications:
*Experience with a combination of digital, agency and healthcare experience.
*Experience which can be a combination of account management and project management.
*Passion for customer service and for ensuring that our physicians and clients have the best experience possible
*Ability to multi-task in a fast-paced environment, responsible and result driven, solid communication skills
*Excellent organisation and documentation skills (MS Word, Excel, PowerPoint, task management systems like WorkFront)
*Knowledge of internet technologies
*Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
*Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute
*Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry)

If this role sounds like you please submit your CV to be considered.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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skills

Creative

qualification

Certificate in Professional Marketing. Level 4 (Intermediate) ...

educational requirements

university