administration assistant in newport

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job details

job category
financial services
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job description

Are you seeking an Administration opportunity where no two days are the same? A position that offers excellent training and the chance to gain great experience within banking and Administration?

A new exciting opportunity has arisen for a Customer Service Administrator to work for one of the UK's leading Banks in their busy Office in Newport. Our client is looking for a friendly and enthusiastic individual who strives to consistently provide the highest standard of Customer Service; to be the first point of call for customers, dealing with inbound and outbound queries.

The Role:

As a Customer Service Administrator you will be taking calls from all kinds of people regarding a wide range of enquiries. You will be striving to consistently provide a professional and helpful service to each and every customer. If you've got a passion for people , this role is perfect for you and offers the opportunity to build excellent experience within a large financial services corporation.

Key Responsibilities:

* Complete telephony, digital and admin based tasks to service customer queries.
* Dealing with general administration tasks for the PPI team
* Build long lasting professional relationships with our customer that will exceed their expectations.
* Deal with customer data ethically and in accordance with the FSA requirements.
* Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
* Value the teams' skills and learn from everyone's mistakes.
* Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business.
* Demonstrate consistently the groups Values and Actions

Key Skills:

* Good communication - oral and written
* Embrace coaching to develop your skills and knowledge
* Take ownership of all customer requests
* Maintain operational accuracy
* Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact
* Understanding and interpreting data at a basic level
* Developing over time, a deeper level of expertise in all areas of Business Banking
* Flexible, adaptable to change and willing to embrace new ideas
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

This role is initially on a 6 Month Contract - working on a rotational shift pattern between 8am - 6pm Monday - Friday

If you are interested in this position please do not hesitate to apply here for immediate consideration.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.


Customer service, complaints, admin, banking, customer service specialist, client services, help desk, call centre, inbound customer service,


GCSE Minimum