aftersales coordinator in birmingham

posted
job type
temporary
salary
£ 20,000 per year
apply now

job details

posted
location
birmingham, west midlands
job category
construction & property
job type
temporary
salary
£ 20,000 per year
reference number
SW aftersales 1
apply now

job description

Are you totally focused on delivering exceptional Customer Service, if so we have Customer Service / Aftersales Coordinator role we are looking to fill for our client based in Birmingham.

Working in a busy department you will be:



* Providing Aftersales support during a 2 year developer warranty period by monitoring and closing out defect claims efficiently whilst providing outstanding customer service
* Ensuring that the needs of the customer are being satisfied and providing excellent customer service to the customers
* Investigating and solving customers problem
* Adhering to customer service procedures, policy and standards


* Coordination of appointments with Contractors and monitoring progress through to completion, maintaining accurate records on Salesforce.
* Participate in regular team meetings to review cases under progression.
* Liaise with and support the Warranty Manager with progression of cases.
* Liaise with external service providers, Contractors, Concierge and Managing Agents as required.
* Obtain quotations, raise purchaser orders and track payments through internal finance systems


Skills and Experience Required:
To apply you will have good experience in a similar customer service, aftersales or complaints handling role, ideally within a business to customer environment role. You will also be comfortable using Word, Excel and Salesforce experience would be advantageous.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

appointing consultants,booking meetings,compiling health & safety procedures,corodination of subcontractors,cost reporting,dealing with building regulations