complaints officer in droitwich

posted
job type
permanent
salary
£ 19,000 per year
apply now

job details

posted
location
droitwich, west midlands
job category
customer services
job type
permanent
working hours
Full-Time
salary
£ 19,000 per year
reference number
jw46782
phone
01905 745533
apply now

job description

My client is currently seeking a Complaints Officer due to departmental expansion. This role will report to the Quality Manager and be responsible for investigating and responding to complaints.

Role responsibilities:



* Conducting impartial investigations into received complaints
* Contact and work through business managers and supervisors across the business when receiving complaints and follow each complaint through to finialisation, producing a quality response which demonstrates transparency and empathy
* Working closely with the team administrator on investigations with a serious incident process
* Keep an eye on potential trends through escalation to the quality manager
* Represent the company with a high degree of professionalism
* Investigate and respond to all complaints within an agreed timeframe
* Work with others positively

Person specification:



* Excellent written skills
* Capable of communicating in a clear and tailored way
* Able to apply themselves to a situation, tackling complaints with differing perspectives
* Excellent attention to detail
* PC Literate

To apply please press the "apply" button on this website

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication