contract support in chester

job type
£ 19,000 per year
apply now

job details

chester, north west
job category
customer services
job type
working hours
£ 19,000 per year
reference number
0151 255 2260
apply now

job description

Contract Support, £19,000 - £22,000, Chester, Permanent

To provide exceptional customer service and business support in order to contribute to the continued
growth and success of the Business, an opportunity to develop and enhance skills in order to progress
and be part of a succession plan.

Key Result Areas

* Manage Helpdesk System using in house systems, including reporting
* Maintain PPM records using in house systems, including reporting.
* Review sub-contractor performance and feedback through appropriate systems (e.g. Ariba)
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

People & Development

* Promote and maintain CBRE culture throughout teams.
* Ownership, monitor and maintain the attendance planner.
* Maintain records (e.g. training matrix and QHS portal).
* Collate, review and process timesheets and expenses weekly, including overtime tracker to high accuracy.
* Communicate effectively and build/maintain relationships at all levels with internal and external customers
* Answer calls and emails in a professional and timely manner.
* Attend and participate in any relevant training courses.
* Attend regular role specific meetings in order to share best practice.


* Participate in putting together monthly Contract Review.
* Issue orders for call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
* Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place.
* Ensure CBRE Engineering systems (e.g. 360, Helpdesk, 4Sight, Ariba) are in use and kept updated.
* Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
* Send out sub-contractor daily working list.
* Send helpdesk extension list to the Customer to ensure SLA's are met.


* Ensure integrity of financial transactions for contract.
* Attend and actively participate in weekly finance meeting with Account/Engineering Manager and Customers, building Customer relationships.
* Review and raise quotations approved from the Account/Engineering Manager, keeping record and sending for Customer approval in a timely manner.
* Raise accurate purchase orders for Sub-Contractor call outs, materials/non-chargeable materials and extra works, maintaining records in a timely manner.
* Send weekly WIP chases ensuring prompt, detailed responses from the team and updates are documented.
* Send weekly Finance update report to the Customer.
* Regularly review and process sub-contractor invoices via the Invoice Pool, documenting queries.
* Raise sales invoices (complete billing) weekly in line with contract plan, meeting monthly forecast at the correct margin.
* Run and review P&Ls monthly and influence P&L result.
* Run and review open purchase order report (OPO) weekly, chase as required and implement updates as necessary
* Run and review Aged WIP Report weekly, chase as required and implement updates as necessary.
* Completion of monthly reports sent from the Finance Manager in a timely manner

Person Specification

* Organised (and ability to plan)
* Works in a structured way. Thinks ahead to prioritise workload.
* Works in a clear and consistent manner.
* Attention to detail
* Thorough in carrying out a task, with a high degree of accuracy.
* Assertiveness
* Confident and effective in putting across point of view to others.
* Persistence
* Does not let issues go; follows up on issues through to resolution.
* Customer and team focus
* Puts customer and team needs first; always considers impact of actions on customer and team.

Do not miss out, apply now via submission of your CV or contact Calan in our Liverpool office for a confidential chat on 0151 255 2260

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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