crm business analyst ms dynamics in park royal

job type
£ 45,000 per year
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job details

park royal, london
job category
job type
working hours
£ 45,000 per year
reference number
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job description

CRM Business Analyst MS Dynamics

A leading national wholesale distributor is in search of a CRM Business Analyst for a migration project. You will be responsible in brining the system in-house from 3rd party agency.


Core duties and responsibilities include the following.

* Provide helpdesk services to our internal clients
* Document problems and activity and solution for each case
* Communicate the status of issues to customers and to the CRM / Share Point team
* Identify high priority customer issues and escalate to appropriate team members, including management
* Work with internal customers and other team members to investigate, test and develop solutions and workarounds to resolve customer issues/requests
* Update users and change permissions within the CRM /Share Point
* Create and edit CRM / Shar Point Dashboards
* Create and edit SharePoint Pages, permissions and Workflows


* Analytical - Complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
* Design -Generates creative solutions; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
* Problem Solving -Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
* Technical Skills -Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
* Customer Service -Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to Abul Ali ASAP to be considered.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.