customer care co-ordinator in coleshill

posted
job type
temporary
salary
£ 20,000 per year
apply now

job details

posted
location
coleshill, warwickshire
job category
customer services
job type
temporary
salary
£ 20,000 per year
reference number
HEHW2
phone
0121 212 0142
apply now

job description

Are you a people person? Are you comfortable dealing with complex customer queries? Enjoy managing your own workload on a daily basis?

We have an exciting opportunity to join a fast paced team in the property sector. If you love working in a friendly team environment, you'll be right at home here! You will be working in the customer care team for a leading home development company. We are looking for someone who has a proven track record of going the extra mile for their customers and who can show that they really care!

Your responsibilities as a customer service advisor:



* Support all customer queries
* Schedule appointments
* See the problem resolution process through from start to finish
* Answer all queries by incoming calls and emails
* Keep customers updated on the progress of their query
* Maintaining and delivering a first class customer service experience at all times
* Representing the Brand name in a positive and professional way at all times
* Develop and maintain internal customer relationships
* Have a close eye for detail in all that you do

As the first point of contact for customers, you'll be expected to ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:



* First class customer service
* Excellent communication - both written and verbal
* Excellent team work
* Confidence and competence at co-ordination of appointments and answering inbound queries
* Problem solving skills
* Ability to plan & organise
* IT Literacy
* Ability to work under pressure

Benefits:



* On-site parking
* Competitive salary of £20000 a year
* 0830-1700
* Conveniently located within five minutes walking distance from the train station
* Pension
* Holiday (28 days per year including bank holidays)

This is a initially a temporary role until at least Christmas, however it could lead to a permanent opportunity for the right person!

If you're passionate about delivering a high-quality customer service, and have worked in a similar environment before, please click apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

accuracy

qualification

NVQ Certificate/Diploma in Customer Service

educational requirements

secondry school