customer care ecommerce development specialist in watford

posted
job type
permanent
apply now

job details

posted
location
watford, hertfordshire
job category
digital
job type
permanent
reference number
13/03/18
phone
020 7400 6010
apply now

job description


Do you have experience in eCommerce Development? Experience Communicating and pointing out value proposition of eCommerce business to Business Partners, Enhancing knowledge of eCommerce trading, Promoting of webshops (B2B & B2C) then this may be the role for you.

As the Customer Care eCommerce Development Specialist you will be based in the Front Office and work across BU, additionally you will report to a central function of business Manager EMEA.

Responsibilities;
*Analysing and monitoring customers related to their eCommerce qualification, capability and growth in close collaboration with eBusiness team.
*Operational troubleshooting and problem solving of urgent e-ordering/e-invoicing issues together with eBus team
*First point of contact for customers and Sales for requests and issues related to eCommerce.
*Maintaining information flow between customer and MDT
*Regularly visits on-site
*Increasing share of automated return documents (invoices, order confirmations, ASN, DESADV/RECADV, etc.)
*Participating in eCommerce projects
*Promotion of B2B myOrders/MDT Connect webshops to customers
*Promotion of B2C eShop
*First-level-support for operational issues and complaints for B2B/B2C webshops. Issue solving with customer and/or escalation to technical IT support.

Benefits:
*Competitive package of £35,000-£42,000
*Free, on-site parking
*Great benefit package including pension, healthcare and a lunch allowance

Make that step today and further develop your career in a brilliant new environment, apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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