customer service admin in guildford

posted
job type
temporary
salary
£ 10.77 per hour
apply now

job details

posted
location
guildford, south east
job category
customer services
job type
temporary
working hours
Full-Time
salary
£ 10.77 per hour
reference number
A-CS-P-G
phone
07342 083989
apply now

job description

Do you have administration experience within a Customer Service department? If so, please read on and apply today.

In partnership with Philips Healthcare, Randstad are pleased to be advertising for the role of Customer Service Administrator for up to 6 months with the potential to extend. Philips Healthcare is a globally recognised healthcare and technology brand.

Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work. We focus on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Succeeding in this role will open many doors for your long term career, whether this is in Philips or otherwise, so apply today!

Benefits:



* Weekly pay
* Free on site car park
* Free shuttle bus service
* Access to discounts and wellbeing services with Randstad Benefits
* Free fruit and catered canteen
* 28 days holiday
* Modern offices and equipment

Working Hours and Pay Rate:



* Monday to Friday 09:00AM to 17:00PM

(37.5 HOURS PER WEEK)



* £10.77 PER HOUR

Responsibilities:



* You will be a support function for the customer service team which will involve monitoring a shared inbox and allocating actions to the relevant people in the team or responding directly to queries.
* Managing database's which cover maintenance and service bookings for Philips equipment within Hospitals around the country.
* Completing any other administration tasks within the department

Requirements:



* This role is to support the UK market so fluency in English is required - dealing with inbound calls only.
* You will need to demonstrate excellent communication skills as you may be asked to answer inbound calls and be well-organised with the ability to prioritise your workload.
* Strong customer focus.
* Effective communication skills in English - verbal and written.
* Ability to work in a team environment.
* Good computer skills including data input.
* IT-literate in Word and Excel Ability to work in a fast-paced and busy environment.
* Organisational, numerical and administrative skills.
* Willingness to take ownership of issues and resolve them when necessary.

If this looks like the role for you, why not click apply today!

skills

accuracy,adaptability,analytical,appearance,assessment,assertiveness,attention to detail,attentiveness,benchmarking,caring,confidence,communication,handle complaints,computer,conflict resolution,customer care,detail oriented,diplomacy,efficiency,empathy,feedback,flexible,friendliness,handlestress,increase customer retention,initiation,language knowledge,listening,microsoft office,multitasking,negotiation,patience,people oriented,persuasion,problem analysis,problem solving,public speaking,responsible,retention,sales,presentable,teamwork,timeliness,time management,verbal communication,written communications