customer service administrator in chepstow

job type
£ 18,000 per year
apply now

job details

chepstow, wales
job category
customer services
job type
working hours
£ 18,000 per year
reference number
apply now

job description

A very well established Manufacturer in Chepstow are looking for a Customer Service Administrator to join their team


* Competitive salary of £18,000 (with a possible increase to £19,000 after passing probation)
* Stable company with career growth and internal progression
* Monday to Friday hours only - Rotating Rota that covers between 8am and 5pm
* Pension
* Yearly employee bonus

The role:

* To represent the company in a professional, enthusiastic and positive manner
* Using Sage, create and update customer accounts accordingly
* Ensuring Sage is updated with all relevant account information to assist both the customer services and finance departments
* To take responsibility of assigned accounts and process pro-forma invoices where necessary
* To process a high volume of customer orders both over the telephone and via email on a daily basis
* To ensure all orders are inputted in an accurate and timely manner
* To use excellent attention to detail to assist with visual spot checks of orders inputted
* To assist with setting and reaching high standards of order inputting across the department
* To support the customer service department with all duties including cover of reception area
* To ensure all customers adhere to company terms and conditions
* To understand customer needs in line with the needs of the business
* Keep up to date and respond accordingly to all enquiries
* To be a pro-active employee at all times
* Liaise with and assist internal staff where required, promptly and in a professional manner
* To attend meetings, training programmes, etc. as directed by management

Essential Skills:

* Previous experience in using Sage (desirable)
* Proven experience in excellent customer service skills
* Previous experience in high volumes of data inputting
* Previous background of working within a manufacturing/ Engineering company
* Previous experience of working in a fast-growing company
* Previous experience of building and maintaining relationships with customers
* Excellent level of IT literacy

If this role sounds like the role for you, click APPLY NOW!!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.