customer service administrator in solihull

job type
£ 18,000 per year
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job details

solihull, west midlands
job category
secretarial & admin
job type
working hours
£ 18,000 per year
reference number
0121 212 0142

job description

Are you an experienced sales support administrator/ customer service adminstrator looking for a new role? Do you like a lot of customer contact and setting up new accounts?

We are recruiting for a full time sales support administrator to work in a busy sales office in Shirley. You will be working in a team of about 8 sales support/ customer service but in am office of around 35. The company are an international company, with their UK office in Shirley, Solihull.

Your Responsibilities in sales support

* Assist Sales & Account management in all customer related activities
* Prepare the sales value and sales margin forecast versus the budget and align with Account Management.
* Guard all deadlines so that the customer's expectations are managed and where possible exceeded.
* Analyse the Customer's Service Level and report / discuss the findings with the customer.
* Analyse the Service level of the assigned product group and report / discuss the findings with the relevant Supply Chain Planner.
* Check and agree on customer's invoices, credits and complaints.
* Solve commercial issues on invoices and product complaints.
* Prepare offers (quotations)
* Analyse, agree and follow up on customer's requests for promotions.
* Analyse and report the Sales Support KPI's.
* Support with the organisation of exhibitions with the marketing and sales team

Your Skills/ Experience

* Experience in a sales support/ sales administrator role
* Experience with CRM/ excel
* Commercial minded
* Experience with analysis of (sales) figures
* Excellent customer service skills
* Excellent communicator and team player
* Planning and organization skills
* Ability to oversee the whole supply chain

Benefits to you

Up to £20,000 a year
Hours - Mon to Thurs: 08:30-17:00 Fri: alternating between 08:30-15:30 and 10:00-17:00
Parking on site
Pension scheme with employer contributions
22 days holiday + BH

If you think that this is the role for you…. Please click apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.